Privacy Policy
This policy explains what personal information ĀHĀRA (operated by , ) collects when you use aharameals.com, why we collect it, and the choices you have. We handle personal data in line with Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Details you give us: name, mobile number, email address, delivery address, order notes, and your order history.
- Payment: online payments are handled by our payment gateway (Razorpay). Your card, UPI or net-banking details go to the gateway and are not stored by us. We keep the payment status and reference for each order.
- Technical data: basic device, browser and IP information in server logs, used for security and to fix errors.
- On your device: your cart, favourites, saved bowls, theme, language and install-prompt choice are stored in your browser so the app works as expected. We do not use advertising cookies and we do not sell your data.
Why we use it
- To take, prepare and deliver your order, and to contact you about it.
- To process payments, refunds and cash-on-delivery collection.
- To send order updates by email, and by SMS or WhatsApp once those channels are enabled. Promotional messages are sent only if you opt in.
- To prevent fraud and abuse, such as coupon misuse and fake orders.
- To keep records we must keep for tax and accounting.
Who we share it with
Only as needed to serve you: our payment gateway; our delivery riders (your name, phone number and address, for that delivery only); our email and, when enabled, messaging providers; our hosting and infrastructure providers; and authorities where the law requires it.
Voice search
If you use the microphone for search, your browser may send the audio to its own speech-recognition service (for example Google for Chrome). We only receive the resulting text. Voice search is optional.
How long we keep it
Order and payment records are kept for as long as tax and accounting law requires. Other personal data is kept while your account is active or while we need it for the purposes above, and is deleted or anonymised afterwards.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, or stop marketing messages, and you can withdraw consent at any time. Some records must be kept by law, and we will tell you if that applies. Write to the contact below and we will respond within the time the law requires.
Security
We use encrypted connections (HTTPS), restrict staff access to what each role needs, and keep access logs. No online service can promise perfect security, so please tell us at once if you suspect misuse of your account.
Children
Our service is meant for adults. We do not knowingly collect personal data from anyone under 18.
Changes
If we change this policy, we will post the new version here with a new date.