Refund and Cancellation Policy
Our food is made to order, so cancellation depends on how far along your order is.
Cancelling an order
- Before we start preparing it: you can cancel for a full refund (or no charge on cash on delivery). Contact us straight away with your order ID.
- After preparation has started: we usually cannot cancel, because the food is already made.
- If we cancel (for example an item is unavailable or your address is outside our delivery area): you get a full refund.
Problems with your order
If an item is missing, wrong, damaged or not up to standard, tell us within hours of delivery, with your order ID and, if you can, a photo. After checking, we will offer a refund for the affected items or a replacement.
Failed or duplicate payments
If your payment fails, the order is not confirmed. If money was deducted without a confirmed order, or you were charged twice, it is returned to your original payment method.
How refunds are paid
Online payments are refunded to the original payment method. Banks and payment providers usually take to show the money. Refunds for cash-on-delivery orders are sent to a UPI ID or bank account you give us, after we verify the claim.
Subscriptions
Refund and cancellation rules for subscription plans are shown when you subscribe.